If you ever find yourself managing multiple Windows machines remotely and going through the pain and heartache of configuring routers to forward to the correct RDP ports and all that jazz, you’ll probably feel the same warm fuzzy feeling that I did when I discovered LogMeIn. It’s a completely free, secure remote-access solution (for accessing Windows workstations only) that gets around pesky firewalls by bouncing through their servers. It’s remarkably fast, has excellent features and is completely free, unlike many alternatives such as GoToMyPC. The installer is miniscule, and since it’s free, install it on all of your relatives PCs to avoid the pain and frustration of solving their problems over the phone.